By Conference Recording - June 15th, 2015

Create superior customer interactions with timely and personalized solutions

Learn how to:

  • Achieve customer consistency through a “single customer view”: Synthesize cross-channel information to equip your staff with one, cohesive customer profile.
  • Respond to customers at the speed they expect: Achieving real-time response is difficult, but vital. Hear how to streamline internal communications and procedures, whilst breaking through the external noise to identify key trends across multiple channels.
  • Boost customer satisfaction and loyalty through personalized and personable responses: Surprised and delighted customers are loyal customers! Equip your frontline staff with the skills and tools to respond in a personable manner, and build a genuine connection.

Hear from:

  • Spotify, Vice-President, Global Customer Support, Chug Abramowitz
  • AT&T, Digital Futurist and Social Media Architect, Gina Debogovich
  • Dollar Shave Club, Vice President Member Services, Janet Song

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