By Conference Recording - November 26th, 2015

Fantastic customer service isn't about telling people how awesome you are, but creating stories that do the talking for you. Personalized support that goes beyond the call of duty, is the differentiator between average and unrivalled customer experience

In this session, hear how to integrate such service into your day-to-day operations:

· Personable and Agile Support: Engage with your audiences on a personal level with real-time, context rich information, allowing your agents to deliver an efficient and human response

· Deliver what your customer expects… delight them with what they don’t: Surprise and delight your customers through strategies that deliver the WOW factor. Hear how to turn your agents into service rock-stars, and your customers into super-fans!

· Authenticity and Personalization: Empowered customers with elevated expectations provide an opportunity for your company to stand out from the crowd. Learn how your team can use emotion to build an authentic, human connection, and thus develop long-lasting relationships you’re your customers.

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