By Conference Recording - November 25th, 2015

Engaged and empowered employees bring the desire to deliver the meaningful experiences that customers have come to expect.

In this session hear how to hire, empower and retain customer-service rock stars.

  • Prompt | Personable | Empowered:Train and motivate your staff so that they are fully aware of the companies values and narrative, and deliver these on a consistent basis. Create “brand enthusiasts” that want to help customers, and represent your brand in the best possible way, all the time.
  • How do I get them to do that? How do I get them to care? How do I avoid burn-out?:Hear how to foster a culture of commitment, engagement and inclusion in order to maximize both productivity and customer satisfaction
  • Brand enthusiasts that can support your customers across all mediums at all times:Regardless of the channel, ensure your agents have the expertise to provide personalized service, 24/7.

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