Engaged and empowered employees bring the desire to deliver the meaningful experiences that customers have come to expect.
In this session hear how to hire, empower and retain customer-service rock stars.
- Prompt | Personable | Empowered:Train and motivate your staff so that they are fully aware of the companies values and narrative, and deliver these on a consistent basis. Create “brand enthusiasts” that want to help customers, and represent your brand in the best possible way, all the time.
- How do I get them to do that? How do I get them to care? How do I avoid burn-out?:Hear how to foster a culture of commitment, engagement and inclusion in order to maximize both productivity and customer satisfaction
- Brand enthusiasts that can support your customers across all mediums at all times:Regardless of the channel, ensure your agents have the expertise to provide personalized service, 24/7.