By Conference Recording - November 6th, 2014

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Implement systems to collect and answer customer feedback in real-time

  • Comcast, Jared Schultheis, Executive Director Digital Media Outreach & Executive Customer Relations

  • Capital One, Carla Saavedra Kochalski, Manager of Social Media Listening and Care

  • Hilton Worldwide, Vanessa Sain-Dieguez, Director, Social Media Planning & Integration

  • Five9, Jonathan Russell, Director, Social & Mobile Solutions; Accounts and Channels


Moderator: Dupe Ajayi, Digital Communications, New York City Housing Authority 

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