By adaptive - May 7th, 2014
Learn how to empower your agents to deliver superior customer resolutions during a 40 minute webinar with Nissan, American Airlines and Conversocial
Support agents are at the forefront of your brand communications, and your most important resource in driving customer satisfaction. Their mistakes drive 89% of negative customer experiences. And yet too many businesses have not fully trained these teams on the power – and risk – of social as a customer service tool.
This 40 minute webinar will provide best practice on how to empower your agents to deliver superior customer resolutions.
Sign up here for the Webinar here http://goo.gl/HQDfrX
Wednesday May 21st, 10am EDT
Josh March, CEO & Co-Founder at Conversocial
Annette Hernandez, Manager, Social Customer Experience at American Airlines
Anne McGraw, Senior Manager of Customer Experience at Nissan
The webinar will provide insight on how to:
· Structure and map out internal touch-points for your social care team to support collaborative real-time decision making
· Train your agents with the right guidelines, boundaries and brand voice to ensure consistency across your support
· Educate your team to solve and not deflect problems over social media for a quicker and helpful resolution
· Scale your resources and identify ways to adjust your internal team during times of change
If you are unable to attend, but still interested in hearing the discussion, register your details and a recording will be sent out following the webinar. There will be plenty of time for discussion, too – share your thoughts, questions and views about our webinar with #csmcs