Great customer service now requires companies to look, rather than just listen for customer queries.
In the session, hear how to assess your customer landscape to become more personalized and pro-active, and thus meet customer demands:
- Intuitive and interactive Self-Service: Whether it is through a “smart-assist program”, or via “video nuggets”, lower the cost of support, whilst catering to the preferences of your customers through effective self-service strategy
- Keep Ahead of the Curve: Shift from re-active to pro-active support through predicting customer preferences and behaviours in advance.
- Prevent and prepare for negative potentialities: Mitigate against potential periods of turbulence and crisis through predictive analytics, and effective data-forecasting